Returns & Exchanges
We want you to be fully satisfied with your adventure gear, which is why we offer a 30-day return window for all unused items in their original packaging. Every return helps support our mission of building kids' campuses around the world through the Gandys Foundation.
Start Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place your items back in their original packaging with all tags attached to ensure they remain protected during transit.
Print and Attach Label
Generate your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your parcel.
Drop Off and Refund
Take your package to the nearest authorized drop-off point; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing